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zendesk.com favicon zendesk.com

Excellent Practice37
Improvement Could be Made7
Critical Issues to Attend7
Nov 6, 2019 01:00 AM

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Recommended Actions

  • Set meta keywords.
  • Reduce number of links to other pages.
  • Implement HTTP compression for your site.
  • Implement browser caching for your site.
  • Use more straight forward terms, avoid using too much jargon in the page content.
  • Declare character encoding for your site.
  • Create RSS feed for your site.
  • Add more content and increase the size of your page, make it within 30k-150k bytes.
  • Move the 1 inline css components to an external style sheet file.
  • Use url rewrite techniques to create short, relevant and easy to remember urls.
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Detailed Reviews

Related Category
Most related categories of this website.

apps   community   courses   fundraising   marketing   social   software   tools  

Zendesk | Customer Support Ticket System & Support Platform

Words count: 7    Unique Words: 6    Length: 59 characters
[ To optimize the page title, Use this SEO Title Optimizer ]

Repeat Terms in the Title tag
Term Repeat Count
Support 2

Excellent! the title contains 1-12 words, and within 10-70 characters!

The title will be displayed in search engine results in the form of a direct link to the site.

1. ideally, the title should contain 10 to 70 characters, including spaces. (Google displays up to 70 characters in the title, and takes into account only the first 12 words.)
2. put the most important and relevant keywords in the title, try not to repeat any word.
3. each individual page should have a unique title.
Support ticketing system & customer service software by Zendesk. Our customer support platform is used by more than 145,000 organizations worldwide.

Words count: 19    Length: 148 characters
[ To optimize the page description, Use this SEO Meta Description Optimizer ]

Excellent! Your meta description contains between 70 and 160 characters.

Meta Descriptions provide concise explanations of the contents of web pages, that are commonly used by search engines on search result pages to display preview snippets for a given page.

1. it is best to keep meta descriptions between 70-160 characters.
2. a readable, compelling description using important keywords can draw a much higher click-through rate of searchers to the given web page.
3. avoid keyword stuffing, ensure each page has its own unique description.
Google SERP Preview
Zendesk | Customer Support Ticket System & Support ... www.zendesk.com/
Support ticketing system & customer service software by Zendesk. Our customer support platform is used by more than 145,000 organizations worldwide.

[ To optimize this Google SERP preview, Use this Google SERP Optimizer ]

This is how your site looks like in Google Search Result Page.

an optimized SERP snippet will have a higher click through rate.

1. make sure the title is clear, simple, straight to the point.
2. make sure the description is relevant and properly summarized the page content.
Words count: 0    Length: 0 characters    keyword phrases count : 0

Meta Keywords is not set.
[ To optimize the meta keywords, Use this SEO Meta Keywords Optimizer ]

Meta keywords should not be ignored, though they are not a major ranking factor for most of search engines nowadays. A Meta keywords tag is supposed to be a brief and concise list of the most important themes of your page

1. keep your list of keywords or keyword phrases down to 10 - 20 unique words or phrases.
2. separate the words or phrases using a comma (you do not need to leave a space between words separated by commas).
3. do not repeat words or phrases.
4. put your most important word or phrases at the beginning of your list.
Keywords Cloud
This keywords cloud gives your an idea of what are those important keywords appears in your website.

agents  base  business  chat  company  connect  contact  crm  customer  demo  developers  efficiency  english  español  events  experience  guide  integrations  legal  life  live  messaging  operations  partners  platform  powerful  products  resources  sales  scale  sell  service  software  sunshine  support  talk  ticketing  work  zendesk  繁體中文 

Top 20 Keywords
Total Terms Count: 977

It is nice! the word density is quite ok.

Top 20 terms occurance and density
KeywordIn DomainIn TitleIn DescriptionIn Heading In Body Density
customer 38 3.89%
zendesk 37 3.79%
support 23 2.35%
products 17 1.74%
service 15 1.54%
experience 10 1.02%
company 8 0.82%
platform 8 0.82%
sunshine 7 0.72%
chat 7 0.72%
events 6 0.61%
powerful 6 0.61%
demo 6 0.61%
english 5 0.51%
connect 5 0.51%
partners 5 0.51%
live 5 0.51%
guide 5 0.51%
software 5 0.51%
work 4 0.41%

keyword density can be used as a factor in determining whether a web page is relevant to a specified keyword or keyword phrase.

1. the optimum keyword density to be 1.0% - 3.0%. Using a keyword more than that could be considered search spam.
2. overuse of keywords, a practice called keyword stuffing, will cause a web page to be penalized.

Excellent! The page is using HTML headings (<H1> - <H6>) and inline emphasis tags (<EM><B><I><EM><STRONG>)


The best customer experiences are built with Zendesk


Connect with customers on any channel
Put more winin your sales
Learn from the best—our customers
Let your customer service shine
Be the company your customers want you to be
Join us for a live product demo


March 3 – 5, 2020 — Miami Beach
Easy to implement, use, and scale
Be a smooth operator
Work smarter, not harder
Make it your own
We'll walk you through the product family and answer any questions you have about Zendesk.


SupportIntegrated customer support
GuideKnowledge base and smart self-service
ChatLive chat and messaging
TalkCall center software
SellSales automation software
Eric Clay
Catherine Flowers
Hans Stiles
Our Products
Top Features
Favorite Things
Enter the Fold

HTML headings and emphasis tags are the most basic forms to indicate important content.

1. use your keywords in the headings and make sure the first level heading (<H1>) includes the most important keywords.
2. never duplicate the title tag content in the heading tags.
3. for more effective SEO, use only one <H1> tag per page
Reading Level

The page text content is a bit too difficult to be read and understood!

Ensure your page content text can be read and understood by most of your site visitors. not too difficult nor too simple.

1. a score below 30, indicates the text content is too difficult to be read and understood.
2. a sore above 80, may suggest that the site is lack of in-depth and expertise of its topics (low quality content).
3. an optimal reading level score shall be 50-70.
en-us Excellent! the website declared its language in use.

the detected language is : en

Declare the language in use can help search engine to better understand and rendering your page, especially when special characters are encountered.
Page Encoding
the website does not declare its character encoding.

Declare the character encoding can help search engine to better rendering your page, especially when it comes to
non-asii characters.
Excellent! the website has a shortcut favicon image.

the website does not have a RSS Feed.

http://zendesk.com/robots.txt Excellent! the website has a Robots.txt file to regulate search engine crawlers access.

Robots.txt file can be used to regulate access of search engine crawlers, properly configured robots.txt file can help
crawlers to better understand your website.

1. grand robots access to those pages you wish them to crawl.
2. restrict access to those pages you do not wish search engines to see and crawl.
XML Sitemap
http://zendesk.com/sitemap.xml Excellent! the website has a XML Sitemap to guide search engine crawlers for indexing its pages.
[ To generate XML sitemap, Use this XML Sitemap Generator ]

Sitemap helps search engine crawler to identify your website pages.

1. ensure all your important pages are listed in the sitemap.
2. ensure to indicate the frequency of change and importance of each url.
3. inform search engines of the location/URL of your sitemap (eg, For Google, you can set the website sitemap location through Google Webmaster management panel).
Loading Time
0.06 seconds - 356.05 Kb/s

Excellent! the site is pretty fast and it takes less than 1 second to load.

Estimated loading time for different internet connections
Optical Fibre
3.05 s 0.02 s 0.02 s 0.01 s 1.71 ms

Site speed is becoming an crucial ranking factor. Slow page loading is one of the biggest complains of web users. If the loading time is too long, you may need to check your server, network, or system codes and structure.

1. ideal loading time is less than 1 seconds, if it take more than 5 seconds to load your site, likely users will run out of patience, so do search engines.
2. improve your SEO by optimizing your website to have a small size and faster responding server.
Total Size
21 Kb (21,363 bytes)

The page is a bit too small, it may not have enough relevant content to rank well!

Page size affects the speed of your website.

1. try to keep you page size between 30K-150K
2. put javascript and style sheet in separate files, and link them to the main page.
3. use optimized images for web and set up your server with gzip for downloading
Text To Code Ratio
Total Size Text Size HTML Code Size Text/HTML Code Ratio
21 Kb (21,363 bytes) 7 Kb (7,449 bytes) 14 Kb (13,914 bytes) 53.54 %

Excellent! the text to html code ratio is just nice, that is within 15%-70%!

the ratio of text to HTML code should always be above 15% for good SEO gain,
it is below 15% then that means that your website probably needs more text content.

1. a ratio between 25% and 70% is ideal, when it goes beyond than that, the page might run the risk of being considered as spam. As long as the content is relevant and gives essential information, it is a plus point to have more of it.
2. improve your SEO by adding more relevant text to your pages and also increasing your keyword density.
Excellent! No flash component is detected on this page.

Flash content can not be properly indexed by search engines, and normally flash file is large in size, which slow down the loading of your page.

1. avoid flash content whenever possible if you wish to have a fast and SEO friendly website.
Excellent! No frame is detected on this page.

Framesets and individual frames could cause problem for search engine to crawl your pages

1. avoid frames whenever possible.
2. search engines do not like frames.
3. use iframe instead if you really have no choice.
Inline CSS
1 Inline CSS components are detected on this page.

It is a good practice to move inline CSS rules into an external CSS file in order to make your page lighter and increasing the text to code ratio.

1. move inline css rules to external css file.
2. separate style from html.
Nested Table
Excellent! No nested table is detected on this page (nested table : 0, total table : 0)

nested tables could slow down page rendering and lead to bad user experience.

1. avoiding <table> for your page layout.
2. using <div> instead of <table>.
Plain Text Email
Excellent! No Plain Text Email is detected on this page.

Redirect Count
1 redirection was detected for loading this page.

Excellent! HTTPS is used for your page.

WWW Resolve
Excellent! the websites https://www.zendesk.com/ and http://zendesk.com are resolved to the same url :https://www.zendesk.com/

Search Engines treat URLs with or without "www" as two different records.

1. edit your .htaccess file and permanently redirect one to the other (eg redirect www.mysite.com to mysite.com).
URL Rewrite
Non SEO Friendly URLs

You may use url rewrite techniques to make these 1 urls to be SEO friendly.

clean, short and relevant URLs are favoured by users and search engines

1. use url rewrite to turn dynamic pages with query parameters into seo friendly static pages.
2. put your important keywords in the url.
3. good urls are not only user friendly but also seo friendly.
Underscore In URL
Excellent! your do not use underscore in your URLs.

Search Engines treat hyphen as word separator, they do not treat underscore as word separator.

1. use hyphen "-" instead of underscore "_" to optimize your page url.
2. help search engines to better understand your url, eventually will benefit your page`s ranking.
Internal Links
(link to pages within this domain)
External Links
(link to pages on other websites)
148 24 172

Too many links (172), it may be considered as spam!

Internal Links (link to pages within this domain) - 148
URL Anchor Text
http://zendesk.com/login/Log in
https://support.zendesk.com/hc/en-us/Product Support
http://zendesk.com/about/About us
http://zendesk.com/diversity-inclusion/Diversity & Inclusion
http://zendesk.com/social-impact/Social Impact
http://zendesk.com/contact/Contact us
https://www.zendesk.com/English (US)
https://www.zendesk.com.mx/Español (LATAM)
http://zendesk.com/Zendesk. Be the company your c...
http://zendesk.com/#Toggle Mobile Menu
http://zendesk.com/support/Support Integrated customer su...
http://zendesk.com/guide/Guide Knowledge base and smart...
http://zendesk.com/chat/Chat Live chat and messaging
http://zendesk.com/talk/Talk Call center software
http://zendesk.com/sell/Sell Sales CRM
http://zendesk.com/explore/Explore Analytics and reportin...
http://zendesk.com/gather/Gather Community forum
http://zendesk.com/connect/Connect Proactive campaigns
http://zendesk.com/suite/The Zendesk Suite Four product...
http://zendesk.com/duet/Duet Duet combines the power o...
http://zendesk.com/platform/Zendesk Sunshine The Zendesk p...
http://zendesk.com/conversations/Sunshine Conversations A new p...
http://zendesk.com/apps/Marketplace Browse apps, integ...
http://zendesk.com/financial-services/Financial services
http://zendesk.com/internal-help-desk/Internal help desk
http://zendesk.com/resources/Library Guides, research, vide...
http://zendesk.com/company/events/Events Come meet us in person
http://zendesk.com/partner/Partners How to locate or beco...
http://zendesk.com/blog/Blog News, tips, and best prac...
http://zendesk.com/support/webinars/Live webinars Online events
http://zendesk.com/why-zendesk/customers/Customer stories See what succ...
http://zendesk.com/repeatcustomer/Repeat Customer A podcast abou...
http://zendesk.com/contact/Contact us
http://zendesk.com/about/About us
http://zendesk.com/diversity-inclusion/Diversity & Inclusion
http://zendesk.com/social-impact/Social Impact
https://www.zendesk.com/English (US)
https://www.zendesk.com.mx/Español (LATAM)
http://zendesk.com/register/Get started
http://zendesk.com/login/Log in
http://zendesk.com/register/Free trial
http://zendesk.com/demo/View demo
http://zendesk.com/support/Zendesk Support
http://zendesk.com/guide/Zendesk Guide
http://zendesk.com/chat/Zendesk Chat
http://zendesk.com/talk/Zendesk Talk
http://zendesk.com/suite/Learn more
http://zendesk.com/sell/Learn more
http://zendesk.com/why-zendesk/customers/See all customer stories
http://zendesk.com/demo/View demo
http://zendesk.com/register/Get started
http://zendesk.com/register/Start your trial
http://zendesk.com/contact/?subject=Pricing%2FSalesContact Sales
http://zendesk.com/company/customers-partners/cookie-policy/Cookie Policy
http://zendesk.com/support/Our Products
http://zendesk.com/suite/The Zendesk Suite
http://zendesk.com/conversations/Sunshine Conversations

External Links (link to pages on other websites) - 24
URL Anchor Text
https://www.zendesk.co.uk/English (UK)
https://www.zendesk.tw/繁體中文 (台灣)
https://www.zendesk.hk/繁體中文 (香港特區)
https://www.zendesk.co.uk/English (UK)
https://www.zendesk.tw/繁體中文 (台灣)
https://www.zendesk.hk/繁體中文 (香港特區)
https://www.zendeskrelat...m_campaign=2020_q1_amer_relate_miamiRegister now
https://www.zendeskrelat...m_campaign=2020_q1_amer_relate_miamiRegister now
http://www.neighborfoundation.org/Neighbor Foundation
https://www.youtube.com/watch?v=wPtnoRqQa5UZoe Calls Home

reasonable number of links (below 100) per page will give a better user experience.

1. keep the number of links per page below 100.
2. having more than 100 links in a single page will lead to a bad user experience, and it possibly runs into the risk of been considered as spam.
3. search engines may not follow all the links if you have too many of them in a single page.
Total Images Alt Present Alt Missing
2 2 0

Excellent! all images are associated with an ALT value.

Image URL - 2
https://d1eipm3vz40hy0.c...nt.net/images/p-home/redesign-2018/illustration-hero.pngThe best customer experiences ...
https://d1eipm3vz40hy0.cloudfront.net/images/p-home/logo-relate-2020.pngLogo: Relate 2020

search engines cannot `see` images, proper Alt content will help them to better understand and index images.

1. always add alt attributes to images. Alt is mandatory for accessibility and for valid XHTML.
2. words used within an image`s Alt attribute should be its text equivalent and convey the same information.
3. use a human-readable caption and descriptive text around the image.
Style Block In Same Page Links to External Style Files Total
1 6 7

Too many (6) external style sheet files , it will slow down the downloading.

Links To External Stylesheet Files - 6
Stylesheet URL rel type

Scripts Block In Same Page Links to External Script Files Total
25 19 44

Too many (19) external scripts files , it will slow down the downlaoding.

Links To External Script Files - 19
Script URL Type

put scripts together and link them from an external files rather then put them in the same file as the main page.

1. reduce the use of in-page scripts, put them in separate files and link them in.
2. reduce the number of external script files, it will help browser to make lesser number of http requests from the server.
3. optimize or compress the script files to have smaller size and faster loading.
Blog Or News Release
Link to Blog / News Release Page
http://zendesk.com/blog/Blog News, tips, and best prac...

Excellent! we have found blog linked to your site.

Having a blog is a great way to provide fresh content and retain users, search engines favour it too.

1. regularly update your blog and provide fresh and quality content.
2. relevant blogs of your website topics, generate more credits in the eyes of your visitors, as well as search engines.
DMOZ Listing

Excellent! the website is listed in the DMOZ open directory. DMOZ Open Directory Project

Google Analytics
Analytics Service is not implemented for the site.

Google Page Rank
7 Excellent! the website has a high page rank (7/10).

0 - 1 2 - 3 4 - 10
Poor Good Excellent
Links From Root Domains
Excellent! You do have a lot of root domains (2,026) linked to your site zendesk.com.

< 20 21 - 50 > 51
Poor Good Excellent

Number of backlinks from some other root domains is an indicator of domain authority, the more backlinks your site has, the higher its domain authority, which leads to a higher chance of better ranking.

1. make it easy for others to link to your site, provide the code if possible.
2. links from older domains are more powerful than links from new domains.
3. links from .edu and .gov generally have a higher value.
Social Engagement
Your site has an excellent social media engagement!

  Facebook Likes 1,737
  Facebook Shares 1,234
  Facebook Comments 273
  Tweets 7
  LinkedIn 308

Social Media Integration
Your site is not integrated with Facebook, Twitter or Google+.

Facebook PageNot Found
Twitter AccountNot Found
Google+ PageNot Found


Excellent! the website has a good Trustworthiness Score (92/100).

0 - 19 20 - 39 40 - 59 60 - 79 80 - 100
Very Poor Poor Unsatisfactory Good Excellent

Users are concerned about the safety of their online transactions. Trustworthiness rating is based on real user ratings and that tells you how much other users trust this site, so do the serch engines. note: this trustworthiness score is provided by WOT (Web of Trust).

1. pay attention to the look and design of your site, many people look for visual cues when assessing a site`s credibility
2. make your site easy to use, sites that are easy to navigate are perceived as being more trustworthy.
3. make it easy for user to contact you, users will be more comfortable and feel more secured shall they need to get in touch with you.
Child Safe
93 Excellent! the website has a good Child Safe Score (93/100).

0 - 19 20 - 39 40 - 59 60 - 79 80 - 100
Very Poor Poor Unsatisfactory Good Excellent

Safe Browsing
Safe! the site zendesk.com is NOT currently listed as suspicious, most-likely it is clean from malware and phining code [ verify this by Google Safe Browsing ]

Ensure that your site is malware free and does not cause harm to users` computers.

1. do not put virus, malicious worms, adwares, trojans, spywares and suspicious phishing code in your server.
2. take suspicious behaviours seriously, have a regular check-up and monitor closely of your server`s log files.
3. if your site is black-listed by Google as suspicious, clean it up before requesting for a review.
Traffic Rank
159th most visited website in the world.
93th most visited website in United States  

your site has an excellent high traffic rank in the world.
Websites On Same Server
Excellent! You do have very few domains (1 - zopim.com) hosted on the same server as zendesk.com (ip :

Too many domains hosted on the same server is an indicator that you are not really serious about your website, and your site will have a higher chance to be surrounded by bad neighbours.

1. the fewer domains hosted on the same server/ip the better.
2. avoid shared hosting whenever possible, especially when there are already hundreds or thousands of sites are hosted on the same server.
3. dedicated ip or resources for your site not only do good to your site visitors but also favoured by search engines.
Server Location
your server (IP : is located at United States  
the most site visitors come from United States  

Excellent! your server is located close to most of your site visitors.
HTTP Compression

your website server does not support HTTP Compression.


your website server does not support Caching.

Server Signature
Excellent! the website server signature is off.

A secure and safe server is not only good for your site visitors but also good for search engines.

1. server software version information can be utilized by malicious visitors to attack your server.
2. by turning off the server signature, you actually have made your server a little bit more secure.
3. for Apache server - edit the apache2.conf or the .htaccess file to turn server signature off.
Domain Age
14 years, 184 days old ( 1st registered on : 2005-05-16 )

excellent, the domain age is old enough.

Domain Expires
4 years, 181 days from today ( expires on : 2024-05-16 )

excellent, the domain is not expiring too soon.

Domain Info
zendesk.com ( 11 characters )

Domain Registrar : MarkMonitor Inc.

Domain Created On Last Modified On Expires On
2005-05-16 2016-11-14 2024-05-16
14 years, 184 days old 3 years, 2 days ago 4 years, 181 days from today
14 years, 184 days old

Domain Name Servers used by zendesk.com
DNS Name IP Address

You have a nice choice of domain name, which is of a right length (11 characters).

domain name choice and domain age are crucial for SEO.

1. keep the domain name short and relevant to the content, which will be easier to be remembered and related to.
2. older domain tends to be more trustworthy.
3. register a domain for more than 1 year, and search engine will think it is a serious business.


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